His advice was just to hire a contractor to fix my ac and thermostat all together. My next step was troubleshooting the thermostat. To access your customized web portal, visit ecobee.com and click on the Login link. It's stopped twice now and I've had to turn the entire system off for about 20 minutes and then back on. My Trane furnace had the RGYWB wires connected outside the unit with wire nuts so the customer service rep instructed me on how to wire up the PEK so the wires from the thermostat connected to the PEK and the PEK connected to the wires on the control board. Because we respect your right to privacy, you can choose not to allow some types of cookies. Due to the fact that it was dinner time, I had to get off the phone with Ecobee support. Spent 2 hours on the phone with ecobee costumer service. Tried to reconnect all the wires the original way before they installed the ecobee, at the end not even the thermostat panel was working and I can felt the frustation on the costumer service representative. Turn the furnace breakers off. Ecobee's website has me attempting to manually select the G & Y1 wires in the settings, but I believe this fix is if you are not … One reason why your Ecobee would not turn your air conditioner on is that it is not set up to trigger it on. This has its obvious drawbacks as i have to then turn the unit back on/off to … Trace the wiring from the thermostat to the furnace. After 2 hours on the phone with support, I finally got the thing to turn on. (we have a gas fireplace we've been using to help with the heat) Guided Setup Process The Installation Guide that ships with your ecobee has the necessary instructions to wire up and install your device. AC is not working. To select a tile, touch or click on it. It is exceptionally cold here in the Midwest (as is mot of the country) I have my ecobee on my heat pump and it's not keeping up. Ecobee3 screen is black/won't turn on. Which is extremely easy to do with an Ecobee thermostat. The Ecobee is Not Set to Trigger Your A/C On. One of those settings is the control for the fan, the default setting is for the ecobee to control the fan for energy efficiency. Other digital (not smart) tstat which normally can override Ecobee is not triggering either fan or condenser . Make sure that any unused wires (in my case they were Blue/Black/Orange/Brown) at the thermostat side are also not connected to anything at the furnace side. To close a tile and return back to the main screen, touch or click (top-right corner). I just installed a new Ecobee 3 thermostat. After switching the fan control to … Other reasons that the heat may not be turning on are specific thermostat settings or a furnace problem. The information does not usually directly identify you, but it can give you a more personalized web experience. Trace the 2-conductor wiring from your OUTSIDE AC unit to the furnace. what am i missing here? The only way i can get the AC to turn off is to completely turn off my unit, at which point the AC does shut off. So we could tell right away after checking our connections that everything was set up right. For example, if it is 75 degrees in your house, and the air conditioner is set to turn on at 76, it will not turn on until it exceeds your specified threshold. This was to much for my ecobee to control and was not able to tell the furnace to turn on the heat. After some investigating, the AC unit outside is not being turned on at all. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. I checked the circuit breakers and all is well there. Next, he had us pull off the thermostat that was not working correctly from the backplate and check the wiring. I only have one temperature monitor (the ecobee unit itself). If your Ecobee smart thermostat isn’t turning on your heater, your heat set point, or desired temperature, may be the same or lower than the current temperature in your home.
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